Patient-Centered Care

What is Patient-Centered Care?

After an injury, not only is your body trying to heal, but you are also likely seeking personalized pain management and specialized treatments to abate pain and expedite recovery.

Rather than a one-size-fits-all take on treatment services, patient-centered medical care is, simply, more caring. The Institute of Medicine defines patient-centered care as “providing care that is respectful of, and responsive to, individual patient preferences, needs and values, and ensuring that patient values guide all clinical decisions.”

Patient-centered care encourages collaboration and shared decision-making between patients and providers so that treatment options can be specifically designed for each person and each injury. This type of comprehensive care plan considers communication, comfort, and coordination for treatment success.

What Does Patient-Centered Care Offer?


  • Patient Respect: Above all, individual respect and human dignity are paramount when providing medical treatment. Depending on each patient’s religious preferences, cultural norms, or personal fears, treatment can and should be tailored to maximize consideration and respect of the patient’s treatment goals.
  • Emotional Support: After an injury, the body physically must work to repair itself. Similarly, in the course of injury treatment, emotional support must be readily available so that anxiety and stress can be decreased. Stress can make pain from an injury worse, so patient-centered medical care works to align treatment goals so both the physical and mental needs of a patient are being fully supported.
  • Access to Care: Feeling that treatment providers are accessible is among the top needs of patients seeking care. From scheduling appointments to following through with any needed additional referrals, patients look solely to their treatment provider for advice and guidance.


Has Patient-Centered Care Been Proven Effective to Speed Recovery?


Yes, one study analyzed the effects of patient-centered care for those recovering from severe injuries and found that patients who received specific patient-centered care interventions had “a clinically and a statistically significant reduction in the percentage of any severe post injury concerns expressed over the course of the six months after injury hospitalization.”


While patient-centered care has been proven effective, this type of treatment option is not widespread. One survey found that 70% of patients polled had trouble scheduling an appointment or receiving advice over the telephone. Many patients still feel disappointed with the communication between their primary caregivers and other treatment specialists.


Increasing Access to Patient-Centered Care


Patients are becoming increasingly interested in their own healthcare and in finding workable treatments. For example, 80% of people who use the Internet search for health information online.


A chief advocate of patient-centered care, Dr. James Rickert, has said that one of the fundamental principles of patient-centered care is that “patients know best how well their health providers are meeting their needs.”


Treatment facilities who engage in patient-centered care should continue the trend, other practitioners should embrace this more holistic approach and patients should ask for better communication and increased respect.


Patient-centered medical care is just more effective. Injury treatment will certainly include prescribing medications and providing physical therapy, but the important additional and wrap-around services involved in providing patient-centered care make this type of treatment option more caring, more impactful, and more effective.

Key Services

Our medical doctors will serve as the primary care provider for your injury. They will evaluate your injury and order appropriate diagnostic tests as well as prescribe any treatments aimed at assisting in your recovery.

We offer a fully equipped pain management suite with fluoroscopic guidance allowing for appropriate diagnosis and treatment of your pain condition. This also allows for alternative treatments beyond just taking more medications.

Our team of highly trained orthopedic therapy specialists excel at helping you feel and perform at your best while understanding the demands that daily life can place on your body. We treat all injuries from your head to toe.

Everyone should have access to chiropractic care. We make it convenient and effective by using an integrated healthcare approach for our services. Our chiropractors are specialists in spine and extremity care and will assist in gently helping you recover.

Following injury your body reacts to pain by tensing-up causing spasms and more pain. After examination, our staff will recommend the proper manual therapy techniques to assist in your healing and recovery while reducing pain and spasms.

Some injuries require special medical devices such as braces, splints, walkers, canes or devices to help you recover while at home. Our facilities are equipped to handle those needs in-house thereby eliminating the need to search for help on your own.

Our specialists understand the work environment in great detail. At ICC, we grasp the toll your body and joints undergo when performing specific work duties, whether floating concrete or driving a truck, we can make appropriate recommendations that will keep recovery from injury paramount.

Staff at select locations are certified by the National Registry of Certified Medical Examiners (NRCME), to provide DOT testing based on all Federal Guidelines and are aware of the importance of this service in performing your job requirements.

At ICC, we only utilize the best specialists in their field so call us first should you need an orthopedic, neurologist, surgeon, pain management doctor or hand specialist. We only use the same doctors who treat our own family members.

At ICC, we have access and speed passes should you require an MRI, CT scan, X-ray, EMG, Epidural injection, joint injection or trigger point injection. Understanding and documenting the extent of your injury is paramount to us.

We understand that if your car is totaled in an accident that your pain does not wait for care. We will assist in arranging transportation to ensure you receive the care you deserve.

We’ve recognized that there are many providers of care but not many providers WHO CARE!

That is why we wake up every day to serve those in the local community who deserve the best care following work injury, car accident, which results in Back Pain, Neck Pain, Shoulder Pain, Concussion, Headaches, etc.

All you need to do is take the first step

Let us help.

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